Refund policy

Return and Refund Policy

Thank you for shopping with us. We take great pride in the quality of our products and services, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please follow our return and refund policy outlined below.

Return Policy

  • Time Frame: You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Return Process: To initiate a return, please contact us at service@limics24.com with your order number, details about the product you wish to return, and the reason for the return. We will provide you with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

  • Proof of Purchase: You must provide a receipt or proof of purchase with your return.

Refund Policy

  • Inspection of Return: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the approval or rejection of your refund based on the condition of the returned item.

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at service@limics24com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@limics24.com, and we will guide you through the exchange process.

Shipping Costs

  • We will cover your shipping costs for returning your item.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about how to return your item to us, contact us at:

Limics24
18 Lockhart Road
Gallo Commercial Building
Unit B, 5th Floor
Wan Chai
Hong Kong Island
Hong Kong SAR

Opening hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m

Email: service@limics24.com